Thank you for your message to Envato Support. While we do encourage authors to provide free support (and so to generate better sales for themselves), the reality is that authors are not required to provide support and it is their choice to do so.
AWOL is when a soldier runs away from his post….which actually may be the key…he seems to be on vacation. That’s allowed although some communication would be helpful. I won’t be buying anything from Envato anymore, that’s for sure.